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SolaX - X1-HAC and X3-HAC

Charging Station Connection Guide for the SolaX X1-HAC and X3-HAC

Written by Timo Streckfuß

Before you start

Before you begin, make sure:

  • The charging station is physically installed and powered on

  • The charging station is updated to the latest software version

  • The SolaXCloud app is installed on your device (or you can access the SolaXCloud web portal)

  • You have an SolaXCloud user account

Step-by-Step Instructions

1. Connect the charging station to the network

  1. Connect an Ethernet cable to the LAN port on the charging station

  2. Verify the connection is established by checking the LED on the charging station or in the SolaXCloud app

For network infrastructure requirements and troubleshooting, see Infrastructure requirements for the gateway.

2. Access the charging station settings

  1. Open the SolaXCloud app

  2. Log in with your account

  3. Follow the app setup assistant to setup your charging station

3. Set the activation mode

  1. Navigate to Function Control → (Remote) Settings → Charger Setting

  2. Set Activation mode to one of the following options:

    • Plug&Charge: charging starts without authentication

    • RFID: charging requires authentication with an RFID card

  3. Save the configuration

Charging flow for the end user with RFID:

1. Plug in the vehicle

2. Authenticate with the RFID card at the charging station

3. Select the charge mode in the end-customer app

4. Discover the charging station in the commissioning wizard

The charging station is now ready for the commissioning wizard. The gateway will scan the network to find available devices, which may take a few minutes. Once complete, the SolaX X1-HAC or X3-HAC charging station will appear on the results page.

Country-specific configurations

United Kingdom

The Random charging delay setting is required by regulation in the United Kingdom.

  1. Navigate to Function Control → (Remote) Settings → Advanced Settings

  2. Enable Random charging delay

FAQ

Why isn't the charging station appearing in the commissioning wizard?

Check that the charging station is connected via Ethernet, and that the connection is confirmed in the SolaXCloud app. Restart the gateway and wait for the network scan to complete.

Why does the gateway not control the SolaX X1-HAC or X3-HAC charging station correctly?

Settings in the SolaXCloud app can interfere with gateway control of the charging station. Verify the following:

  • Function Control → (Remote) Settings → Advanced Settings: there must be no Charging Restrict entries

  • Function Control → Appointment settings: there must be no entries

How do I update the firmware of the charging station?

You can perform the update using the SolaXCloud app with an Installer Account that has the necessary permissions.

For detailed update instructions and alternative options, refer to the official SolaX documentation.

Which activation mode should I use?

Use Plug&Charge (no authentication) or RFID. Both are fully supported by the gateway.

With the activation mode APP, the end user must select a charge mode in the SolaXCloud app before charging can be started via the gateway. This selection only authenticates the end user. The end user must still select the actual charge mode in the end-customer app, which is confusing and should be avoided.

Supported models

  • X1-HAC

  • X3-HAC

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